At Shadowtrack Riders, we believe in transparency, integrity, and a shared respect for the time and energy our riders invest. Our digital tools, content packages, and services are crafted with precision and passion — but we understand that unexpected detours may happen. This Refund Policy outlines when and how refunds may be issued for digital purchases made through our platform.
Refunds are only considered for digital content, downloadable assets, or premium services purchased directly through the official Shadowtrack Riders website. Any purchases made via external marketplaces or app stores (such as Google Play) fall under the refund terms of those providers and must be addressed through their respective systems.
All refund requests must be submitted within 7 calendar days of the original transaction. Requests beyond this period may not be approved, except in rare situations involving technical errors or failed delivery.
We may issue a refund under the following conditions:
To begin the refund process, please prepare the following information: your transaction reference number, date of purchase, description of the issue, and any relevant screenshots or documentation. Then, use the contact channels available through our website to submit your request. Each inquiry is treated with confidentiality and respect.
Our support team will review each refund request within 3–5 business days and notify you of the outcome. If approved, the refund will be processed via the original payment method. Refund speed may vary depending on your bank or payment provider's policies.
If you spot an unexpected charge or have questions about your billing, we encourage you to reach out through our support system before initiating a chargeback. In many cases, we can quickly resolve the issue without external involvement.
Refunds are a safeguard — not a trial period. Repeated refund requests or abuse of the policy may result in limitations on future transactions or account privileges. We reserve the right to decline requests that fall outside our defined refund parameters.
This Refund Policy may evolve as our services expand. All changes will be published on this page. Continued use of our platform after such changes implies acceptance of the revised terms.
By making a purchase on the Shadowtrack Riders website, you acknowledge and accept this Refund Policy. We are dedicated to providing fast, fair, and respectful service — because every rider deserves a smooth and trusted digital journey.